You can return your order within 14 days.
If you wish to return a product, you can request a return label by emailing [email protected]. We will refund the purchase amount after receiving the package.
You can also exchange your order, provided we receive the original product in good condition. In this case, you will be responsible for the shipping costs to STRAAT, and we will send the new product to you free of charge. Please keep the shipping receipt, as it serves as your return proof. STRAAT is not liable for return shipments that go missing without a shipping receipt.
Exchanging products in our Museum Shop is free of charge.
For questions regarding customer support please send an email to: [email protected]